Refund Policy

Last updated: 2026-08-29

14-day refund guarantee

If you’re not satisfied with 1UpShorts, contact us within 14days of any charge — first subscription payment, renewal, or credit top-up — and we’ll refund the part of that charge you haven’t used. No forms to fight through and no “have you tried turning it off and on again” gauntlet: one email is enough.

“Haven’t used” means credits still in your balance. Credits already spent on finished videos are deducted at the per-credit price of the plan or top-up you bought — you keep those videos. Example: a $19 Starter month is 500 credits; if you’ve rendered 100 credits’ worth, the refund is 400/500 of $19, so $15.20. Nothing rendered? Full refund.

How to request a refund

Email hello@1upshorts.com from the address on your account, mention the charge you want refunded, and we’ll confirm within 2 business days. Refunds go back to the original payment method; your payment provider may take a few days to show it.

Failed renders are never billed

Separate from refunds: a video generation that fails never costs you credits. We don’t charge and then refund — the credits are only ever deducted once a video finishes successfully, so a failed render leaves your balance untouched. You don’t need to request anything.

After the 14-day window

You can cancel your subscription at any time; cancellation stops future charges and your plan stays active until the end of the paid period. For charges older than 14 days, email us anyway — we handle these case by case and err on the side of the customer.

Contact

Questions about this policy: hello@1upshorts.com. See also our Terms of Service and Privacy Policy.